Refund policy
🇮🇳 Domestic (India) Returns accepted within 7 days of delivery. Item must be unused, unwashed, and in original packaging. Contact us at support@hasya.in or whatsapp at 9560974948 to initiate a return or you can login with to your HASYA account and initiate the return
Note: Sarees with Fall & Pico finishing are non-returnable
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 24 hours. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hasya.in.
Damages and issues
Please inspect your order upon reception and contact us immediately or within 2 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
International Orders — Returns & Refunds Policy
At HASYA, each piece is handwoven by skilled artisans and carefully inspected before dispatch. Due to the nature of handcrafted textiles and the complexities of international shipping, we maintain the following policy for all orders shipped outside India:
All international sales are final. We do not accept returns or exchanges on international orders. We encourage you to review product descriptions, dimensions, and care instructions carefully before placing your order.
Damaged or Incorrect Items In the rare event that your order arrives damaged or you receive an incorrect item, please contact us at [your email] within 48 hours of delivery with:
- Your order number
- Clear photographs of the item and packaging
We will offer a store credit or replacement at our discretion. Return shipping of damaged goods is not required.
Customs, Duties & Taxes Any customs duties, import taxes, or fees levied by the destination country are the sole responsibility of the buyer and are non-refundable.
Delivery Delays International shipments may take 7–21 business days depending on destination and customs clearance. Delays caused by customs or courier are outside our control and do not qualify for refunds.